Support

Your computer, internet browser and internet access

While we concentrate on bringing you the latest and best in web collaboration technology, you can concentrate on running your projects and client services with increased speed and efficiency.

ProjectLounge manages the logistics of hosting an online workplace for you, including security, hardware and software upgrades, bandwidth, backups, redundancy, and other administration requirements. We provide 24/7 administration support so you won't need to hire any IT support staff or add to the existing workload of your staff.

For answers to common problems, for example the settings in your Internet Browser may be incorrect; you can click on the Help Center and download automatic updates or error tests.

Technical Details

Our servers, internet sites and bandwidth

High security environment:

  • 24x7 Dedicated Professional Security Staff
  • Multiple Layers of Hard Line Physical Security
  • Multiple layers of Electronically Controlled Access
  • Multiple Biometric Scanners Control Access
  • Video Surveillance throughout the facility
  • Digital Storage of all events & video maintained
  • Caged Environment Private Cage Space and Suites up to 10,000 square feet, and secure locking 42U cabinets available

Extensive power supply network:

  • 2,750KVA of robust, conditioned, redundant, expandable, highest quality AC power
  • One 20-amp AC circuit provided per cabinet
  • Additional 120V circuits available
  • 208V circuits available
  • Diverse power source feeds available
  • Isolated-redundant UPS configuration-providing industries highest MTBF
  • Four Liebert 600 series UPS systems (3-750kva & 1-500kva) for N+2 redundancy 5750kw of redundant Generator backup with a 30 hour fuel supply and extended refuel contracts

Massive building grounding system:

  • Broadcast quality, zero-reference ground integrated throughout facility
  • All cabinets and rack bases bonded to ground

28" B-Line seismic cabinets are facility standard:

  • Accommodating a 19" or 23" rail installation Shelves available

680 tons of robust, redundant, expandable HVAC system:

  • 24 Liebert HVAC units (20-30 ton & 4-20 ton units) for N+1 redundancy
  • Liebert rooftop glycol drycooler units for N+1 redundancy
  • Floor water dams with liquid sensors

Dedicated carrier rooms

Fire detection/prevention:

  • VESDA Laser based particulate matter detectors throughout ICC Zoned dry-piped pre-action sprinkler system

Automated monitoring of power and environmental systems:

  • HVAC systems
  • UPS systems
  • Fire Detection systems
  • Hourly roving patrol to verify automated reports

OUR NETWORK INSIDE INTERNAP

We believe InterNAP offers the most unique routing and IP connectivity model in the industry and will provide you with the fastest, most reliable, and scalable Internet service available. The distinct difference between us and other providers is that we direct connect through PAID transit agreements to the top NINE National Service Providers:

  • UUNET
  • Sprint
  • Cable and Wireless
  • GTE/BBN
  • Digex
  • ATT
  • Verio
  • Global Crossing
  • Qwest

Because InterNAP pays (not peer) for transit, your IP space would be simultaneously advertised to our upstream providers.

BYPASSING CONGESTED PEERING

InterNAP bypasses the public and private network access points by connecting directly to the nine major backbone providers, so that each InterNAP client appears to be on-net to all nine networks simultaneously.

InterNAP routes all traffic optimally, speeding up the response time between customers and their end users. The result is that our clients experience faster route times and reduced packet loss, thus improving Internet performance. Internap has created an innovative way of using the existing Internet network infrastructure to route your data and avoid the Internet's points of congestion. We've built an Overlay Network that is armed with intelligent routing technology to get your data from point A to point B in the fastest, most reliable and least-congested path possible.

Unlike some Internet access providers who randomly choose public NAPs or private peering points, Internap's routing technology sends customer data out along the correct Internet backbone immediately, through our Private Network Access Point (P-NAP) facilities. For Internap customers, the optimizing effects of our proprietary network architecture and advanced routing technologies dramatically boost performance.

We are an ideal solution for mission-critical, latency sensitive applications over the Internet, including voice over IP, e-commerce, VPN, extranet, interactive, and multi-media applications. Internap Network Services has created a new category of high performance IP connectivity that enables and enhances business applications and communications over the Internet. We've built a unique Overlay Network that continually analyzes the traffic situation on every major Internet backbone, and then selects the path of least resistance to deliver mission-critical information and communications faster and more reliably.

Internap, P-NAP and Assimilator are trademarks of Internap Network Services Corporation.